FOR SURGICAL PRACTICES & AMBULATORY SURGERY CENTERS
Close the Postoperative Recovery Gap—Keep the Physician in Control.
Physician-directed, RN-led postoperative support that keeps your plan active through Day 21—while your team stays focused on surgery and patient care.
A single postoperative phone call captures one moment. Recovery keeps changing.
The question a patient has on Day 1 may be completely different on Day 5, Day 7 or at 2 a.m. Postiva creates continuity across that recovery window, using the physician’s own discharge instructions, clinical parameters and escalation preferences as the foundation for support.
Patients are introduced to Postiva before surgery, so they enter recovery already known to the RN team—with proactive outreach beginning immediately and 24/7 RN support continuing through Day 21.
The postoperative workload competing for your team’s time.
The procedure may be complete, but the postoperative work continues.
Questions about pain, medications, swelling, dressings, drains, activity, images and follow-up can continue for days or weeks—creating repeated calls, messages and interruptions for physicians and already-stretched office teams.
Postiva handles the ongoing recovery touchpoints: proactive RN outreach, routine postoperative questions, documentation, appropriate image review within physician-defined parameters, and escalation according to the physician’s preferences.
For the surgeon
More time for surgery, clinical decisions and direct patient care, with greater visibility into what is happening between visits.
For the team
Fewer routine postoperative calls, messages, images and follow-up questions competing with the work already happening inside the practice.
For the patient
Ongoing support throughout recovery instead of relying on a single postoperative call to address questions that may not arise until days later.
A fragmented recovery system that separates support from the physician’s plan.
Postoperative support should not mean sending patients into a generic call center or another disconnected workflow.
Postiva works from your discharge instructions, your clinical parameters and your escalation preferences.
The physician determines what the RN team reinforces, what concerns return to the practice, when escalation occurs and who should be contacted.
Patients have direct access to a real RN throughout the recovery window.
That clear recovery connection gives patients an appropriate place to turn when something changes and can help address questions and uncertainty before they become the reason a patient seeks urgent or emergency care simply because they do not know what else to do.
One coordinated recovery process—with the physician’s plan at the center.
By the time surgery occurs, the patient is already in the Postiva workflow and the RN team is prepared to begin outreach.
Postiva checks in, addresses routine questions within scope, reinforces the physician’s instructions, documents patient-reported recovery activity and escalates concerns according to the physician’s established preferences.
Everyone stays connected to the same postoperative plan rather than working through scattered calls, voicemails, images and disconnected messages.
Then, 24 hours before each applicable postoperative appointment, Postiva VisitReady™ Reports organize relevant patient questions, reported symptoms, contacts, image-review activity and escalations for the physician.
Instead of beginning the visit by reconstructing what happened since surgery, the physician has organized recovery context before the appointment—helping make postoperative visits more focused and efficient.
WHAT POSTIVA CHANGES
For the Surgeon
More time focused on surgery, clinical decisions and direct patient care instead of routine postoperative callbacks.
Greater visibility into what has occurred between visits.
Postiva VisitReady™ Reports before applicable postoperative appointments help the physician walk into follow-up already informed.
And throughout the entire process, the physician remains in control of the instructions, parameters and escalation pathway.
For the Practice Team
Less time spent managing repetitive calls, voicemails, portal messages, images and routine recovery questions.
No internal 24/7 postoperative RN program to build, staff and manage.
Postiva adds a structured RN support layer that works from the physician’s existing plan rather than creating another system the office team has to coordinate.
For the Patient
A recovery team already prepared before surgery.
Proactive RN outreach when recovery begins and direct RN support 24/7 through Day 21.
No phone tree. No waiting for office hours. No uncertainty about where to turn when a question or concern arises.
That consistent communication and access can also create a stronger overall patient experience—and more opportunities for satisfied patients to leave positive feedback and reviews about their physician and practice.
PATIENTS RECOVER. POSTIVA KEEPS THE PLAN MOVING.
Your patient. Your instructions. Your escalation preferences. Your plan.
Postiva keeps the physician, practice team and patient connected to it through Day 21.
Review Your Postoperative Workflow