FOR SURGICAL PRACTICES & AMBULATORY SURGERY CENTERS

Close the Postoperative Recovery Gap—Keep the Physician in Control.

Physician-directed, RN-led postoperative support that keeps your plan active through Day 21—while your team stays focused on surgery and patient care.

A single postoperative phone call captures one moment. Recovery keeps changing.

  • The question a patient has on Day 1 may be completely different on Day 5, Day 7 or at 2 a.m. Postiva creates continuity across that recovery window, using the Physician’s own discharge instructions, clinical parameters and escalation preferences as the foundation for support.
  • Patients are introduced to Postiva before surgery, so they enter recovery already known to the RN team—with proactive outreach beginning immediately and 24/7 RN support continuing through Day 21.

The postoperative workload competing for your team’s time.

The procedure may be complete, but the postoperative work continues.

Questions can continue for days or weeks, creating repeated calls, messages and interruptions for physicians and already-stretched office teams.

Common recovery questions include:

  • Pain and medications
  • Swelling, dressings and drains
  • Activity and recovery expectations
  • Images and follow-up questions

Postiva handles the ongoing recovery touchpoints:

  • Proactive RN outreach
  • Routine postoperative questions
  • Documentation
  • Appropriate image review within physician-defined parameters
  • Escalation according to the physician’s preferences

For the surgeon

More time for surgery, clinical decisions and direct patient care, with greater visibility into what is happening between visits.

For the team

Fewer routine postoperative calls, messages, images and follow-up questions competing with the work already happening inside the practice.

For the patient

Ongoing support throughout recovery instead of relying on a single postoperative call to address questions that may not arise until days later.

A fragmented recovery system that separates support from the physician’s plan.

Postoperative support should not mean sending patients into a generic call center or another disconnected workflow.

Postiva stays aligned with:

  • Your instructions: What the RN team reinforces
  • Your clinical parameters: What the RN team handles within your plan
  • Your escalation preferences: What returns to the practice, when escalation occurs and who is contacted
  • Direct RN access: Patients can reach a real RN throughout the recovery window
No phone trees.
No searching for the right number.
No waiting for the office to reopen.
The same RN support is available at 2 p.m. or 2 a.m.

Continuous recovery support gives patients a trusted place to turn when concerns arise, helping resolve questions early, reduce uncertainty, and reduce avoidable ER visits—an outcome supported by Postiva’s data.

One coordinated recovery process—with the physician’s plan at the center.

  • Before surgery: The patient enters the Postiva workflow and the RN team prepares to begin outreach.
  • During recovery: Postiva checks in, addresses routine questions within scope, reinforces the physician’s instructions, documents patient-reported recovery activity and escalates concerns according to the physician’s preferences.
  • One connected plan: The physician, practice team and patient stay aligned instead of relying on scattered calls, voicemails, images and disconnected messages.
  • Before follow-up: Postiva VisitReady™ Reports organize relevant questions, symptoms, contacts, image-review activity and escalations 24 hours before each applicable postoperative appointment.

The physician enters follow-up with organized recovery context—helping make postoperative visits more focused and efficient.

WHAT POSTIVA CHANGES

For the Surgeon

  • More time for surgery, clinical decisions and direct patient care
  • Fewer routine postoperative callbacks
  • Greater visibility into what occurs between visits
  • VisitReady™ Reports before applicable postoperative appointments
  • Continued control of instructions, parameters and escalation pathways

For the Practice Team

  • Less time managing repetitive calls, voicemails and portal messages
  • Fewer images and routine recovery questions competing for attention
  • No internal 24/7 postoperative RN program to build, staff and manage
  • A structured RN support layer built around the physician’s existing plan

For the Patient

  • A recovery team prepared before surgery
  • Proactive RN outreach when recovery begins
  • Direct RN support 24/7 through Day 21
  • No phone tree or waiting for office hours
  • A clear place to turn when questions or concerns arise
  • A stronger patient experience that can support positive feedback and reviews

PATIENTS RECOVER. POSTIVA KEEPS THE PLAN MOVING.

Your patient. Your instructions. Your escalation preferences. Your plan.

Postiva keeps the physician, practice team and patient connected to it through Day 21.

Review Your Postoperative Workflow